FAQ

 

 

The answers to the most frequently asked questions about HOTEL NOËL at a glance.

 

What is HOTEL NOËL?

HOTEL NOËL is a temporary pop-up hotel. Its 10 rooms are located in 10 different hotels in Zurich.

 

So HOTEL NOËL comprises several hotels?

Yes, HOTEL NOËL is actually made up of 10 Zurich hotels. One individually designed room can be booked in each of these hotels.

 

When does HOTEL NOËL take place?

HOTEL NOËL takes place in the period from November 26 to December 26, 2021.

 

From when to when can I book a HOTEL NOËL room?

Bookings for the rooms can be made from October 18 until 11.59 pm on December 24, 2021.

 

Who can stay at the HOTEL NOËL?

HOTEL NOËL is open to all guests who book a night in one of the 10 available rooms at one of the 10 participating hotels.

 

Which hotels are part of HOTEL NOËL?

These Zurich hotels are part of HOTEL NOËL.

 

What is included in the price?

The price includes one night in a double room for 1–2 persons including breakfast* and the Zürich Card. Not included are any additional hotel services (e.g. wellness) as well as the City Tax of CHF 2.50 per person, which will be charged separately.

*except at the pop-up Hotel Krone, which does not offer breakfast.

 

How do I obtain the Zürich Card?

The Zürich Card will be waiting for you in your room upon arrival. You can find further information about the Zürich Card here.

 

I am a Zurich resident/Swiss national and not a tourist. Why do I have to pay the City Tax?

The City Tax is an accommodation tax for the destination Zurich and according to the statutes of the Zurich Hotel Association is charged per person per night, regardless of their place of residence, tax obligation, reason for travel, or any other such criteria. Currently this tax amounts to CHF 2.50 including VAT.

 

How can I make a reservation?

Reservations can be made via noelzurich.com, at the Tourist Information at Zurich Main Station, by telephone on +41 44 215 40 00, or by e-mail to info@zuerich.com.

 

Can I also book a room for more than one night?

Yes, the respective rooms at the participating hotels may be booked for any length of time during the booking period mentioned above.

 

Can I book one of the HOTEL NOËL rooms on a different date outside the booking period?

HOTEL NOËL is limited to the period from November 26 to December 26, 2021. However, you can of course stay in another room at the participating hotels at any time: zuerich.com/hotel

 

Can I make reservations at several hotels?

Yes, the HOTEL NOËL rooms can be booked multiple times per person and in different hotels for the period from November 26 to December 26, 2021.

 

From what time can I check into the hotel? And by when at the latest do I have to check out?

For more information, please contact your hotel direct.

 

I would like to change/cancel my reservation. Is this possible?

A reservation can be canceled free of charge up to 48 hours before the arrival date. Any changes after this date are only possible depending on availability.

 

Can I also book a double room for children?

The offer is valid for one to two persons (e.g. one adult and one child or two adults). It is not possible for two children to share a room on their own. There is no price reduction for children.

 

Is it also possible to book rooms for single travelers or families?

The rates apply exclusively to double rooms for a maximum of 2 persons. Single occupancy is possible in some of the rooms. If you require an extra bed or a baby’s cot, please contact the hotel direct.

 

Can I bring my pet with me?

No, pets are not allowed.

 

When can I make a reservation for HOTEL NOËL?

Rooms can be booked from October 18 to December 24, 2021.

 

Questions about the Vernissage

 

What does the vernissage on November 25, 2021 entail?

The vernissage offers visitors the opportunity to view the 10 individually designed rooms in the 10 hotels. Between 6 pm and 9 pm, the artists will be available at the respective hotels to answer questions and will also show and talk about the room they have designed.

 

Can the 10 rooms also be viewed at another time?

No, the 10 individually designed rooms can only be viewed in the course of the vernissage on November 25, 2021 between 6 pm and 9 pm.
Questions About Coronavirus

 

Where can I find the latest information about coronavirus in the city of Zurich and surrounding region?

Current information about coronavirus in and around the city of Zurich can be found here.

 

What general protective measures apply at my hotel? And where can I find more information on this subject?

The hotels in Zurich are governed by the current cantonal regulations, and also comply with the protection concepts relating to ”Gastronomy”, “Hotels”, and “Wellness, Swimming Pools, Saunas, Steam Baths and Sports Facilities”. For further information, please contact the hotel in question.

 

Can I use the hotel infrastructure, such as the spa for example? Are these facilities open?

Please contact the hotel direct.

 

What happens if I have to go into quarantine or cannot use my booking due to Covid-19?

These offers can be canceled free of charge up to 48 hours before the arrival date by calling +41 44 215 40 00. For later cancelations, amendments, or no-shows, the full amount will be charged.

 

Questions About Booking

 

How and when do I pay for my booking?

Credit card details are required as a guarantee for your reservation. The actual amount payable for the room plus the City Tax will be debited from your account when you are at the hotel.

 

Does the rate apply to one or two persons?

The given rate is per double room for a maximum of 2 persons and is the same for dual and single occupancy.

 

Why can’t I book the desired hotel (any more)?

The HOTEL NOËL comprises 10 rooms. If the room is booked on the desired date, it no longer appears on the booking screen. These 10 Zurich hotels are part of HOTEL NOËL.

 

Questions About Discounts on the Christmas Stroll City Tour

 

Where do I find the discount code for the Christmas Stroll City Tour?

You can find the discount code on your booking confirmation.

 

How can I apply the discount code, how much discount do I get, and what are the terms and conditions?

With the booking code, you can book a 2-for-1 Christmas Stroll City Tour*:

– This guided tour takes place from November 25 to December 24, 2021 on Fridays (EN) and Saturdays (DE).

– The discount is valid for 2 travelers. If you are traveling as a party of four, please make two separate bookings if you would like to take advantage of this special offer.

– If you are traveling alone, please contact the Tourist Information direct to get your discount.

*The offer is valid once per booking made between October 18 and December 24 and cannot be used together with other discounts or special offers. It also only applies to adult prices. If you book for more than two people, the amount of CHF 15 will be deducted once.

zuerich.com/weihnachtsbummel

 

Is the discount code transferable?

No, the discount code is only valid for HOTEL NOËL guests and on the presentation of the hotel booking confirmation.

 

Contact Zürich Tourism

 

Who can I contact if I have any further questions?

– For questions about individual hotel services, please contact the hotel directly.

– For questions and general feedback relating to HOTEL NOËL, you can contact the Tourist Information at Zurich Main Station, by telephone on +41 44 215 40 00 or by e-mail to info@zuerich.com